Player Data Protection

Privacy Policy hoki22 — Your Privacy is Our Priority

Hoki22 takes every piece of data you entrust to us seriously. This document explains clearly how your information is collected, used and protected — with no confusing language.

Updated: 1 January 2026  |  Version 2.4
256-bit SSL Encryption
Fully Encrypted Data
No Sale of Data to Third Parties
Player Data Controls

Six Principles hoki22 Data Protection

The hoki22 privacy policy is not merely a formality. It is a genuine commitment we uphold in every aspect of player data management.

High-Level Encryption

All data transmitted between your device and hoki22 servers is protected by 256-bit SSL encryption — the same level of security used by leading commercial banks in Malaysia.

No Data Sales

Hoki22 has never and will never sell, rent or exchange players' personal information to any third party for marketing or commercial purposes without your explicit consent.

Data Control in Your Hands

Hoki22 players have the right to access, correct or request deletion of their personal data at any time. Such requests are processed within 14 business days.

Secure Data Storage

Player data is stored on encrypted servers protected by multi-layered firewalls, strict access controls, and regular independent security audits.

Marketing Communications Control

You may opt in or out of any marketing communications from hoki22 at any time through your account settings, without needing to contact support.

Industry Standards Compliance

Hoki22's data management practices follow international online gaming industry standards and align with globally recognised data protection principles.

Privacy Policy Introduction

Hoki22 ("we", "Platform") is committed to protecting the privacy of every player who uses our services. This Privacy Policy explains the types of information we collect, why we need it, how we use it, and the measures we take to keep your data safe.

By registering or using the hoki22 platform, you agree to the data management practices described in this document. If you do not agree with any part of this policy, please stop using the platform and contact us for further discussion.

1

Information We Collect

Hoki22 collects various types of information to deliver safe, personalised and high-quality services. We only collect what is genuinely necessary — nothing more.

Data Type Examples of Information Primary Purpose
Identity Information Full name, date of birth, identification card number KYC Verification
Contact Information Email address, phone number Account Communications
Financial Information Bank account details, transaction records Payment Processing
Technical Data IP address, device type, web browser Security & Analytics
Activity Data Game history, deposit and withdrawal logs Responsible Gaming
Important Note: Financial information such as credit card or bank account details is never stored directly in hoki22's systems. It is processed through certified, security-approved payment providers.
2

How We Use Your Information

Every piece of data we collect has a clear and legitimate purpose. hoki22 does not use player data for purposes unrelated to the provision of platform services.

  • Account Management: Creating and managing player accounts, processing deposits and withdrawals, and verifying identity through the KYC process
  • Platform Security: Detecting and preventing fraud, suspicious account activity and unauthorised access attempts
  • Service Improvement: Analysing usage patterns to improve the interface, platform speed and overall user experience
  • Service Communications: Sending important notifications related to your account, policy changes and security information
  • Responsible Gaming: Monitoring gameplay patterns to identify players who may need responsible gaming support
  • Legal Compliance: Fulfilling legal obligations and maintaining records required by applicable regulations
3

Sharing Information with Third Parties

Hoki22 does not sell or disclose players' personal information to third parties for marketing purposes. However, there are limited circumstances where sharing information is necessary to provide our services:

  • Payment Providers: Transaction information required to process deposits and withdrawals is shared with licensed payment providers bound by strict confidentiality agreements
  • Game Software Providers: Game data required to operate casino and slot games from licensed software providers
  • Legal Authority: hoki22 will disclose information when required by law or by a valid court order
  • KYC Verification Services: Identity verification documents are shared with licensed third-party KYC services for verification purposes only
Our Guarantee: All third parties that receive hoki22 player data are bound by data processing agreements requiring them to protect that information to the same high standards as hoki22.
4

Security & Data Protection

Hoki22 continuously invests in security infrastructure to ensure player data is protected against evolving threats. Our technical security measures include:

  • 256-bit SSL Encryption: All communications between your device and hoki22 servers are encrypted using the latest TLS protocol
  • Data Segregation: Player funds and personal information are stored in an environment separated from core operating systems
  • Continuous Monitoring: An intrusion detection system monitors traffic in real time to identify suspicious activity
  • Internal Access Controls: Only staff with specific authorisation may access player data, and every access is logged for audit purposes
  • Regular Security Audits: Independent security assessments are conducted regularly to identify and address any vulnerabilities

While no system can be guaranteed 100% secure, hoki22 takes all reasonable and available technical measures to minimise the risk of a data breach. Should any security incident affecting your data occur, the players involved will be notified without delay.

5

Cookies & Tracking Technologies

The hoki22 platform uses cookies and similar tracking technologies to enhance user experience and ensure login session security. There are several types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login authentication and session management. These cookies cannot be disabled.
  • Performance Cookies: Collecting anonymised data on how players use the platform to help us continuously improve the overall experience
  • Optional Cookies: Saving your settings and preferences such as language and display options to deliver a more personalised experience

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the hoki22 platform. Cookies do not contain your password or financial details.

6

Player Rights Regarding Personal Data

As a hoki22 player, you have clear rights regarding your personal data. hoki22 respects these rights and has a straightforward process to help you exercise them.

Rights hoki22 Players Privacy-Related

Right of Access

You have the right to know what data we hold about you and to request a copy at any time.

Right to Rectification

If your data is inaccurate or outdated, you have the right to request an immediate correction.

Right to Erasure

You may request deletion of your personal data, subject to legal retention obligations.

Right to Restrict Processing

In certain circumstances, you may request that we limit how we process your data.

Right to Data Portability

You have the right to receive your personal data in a machine-readable format for transfer to another platform.

Right to Object to Marketing

You may withdraw consent to receive marketing communications at any time with no effect on your account.

Response Time: hoki22 will process all data rights requests within 14 working days. For more complex requests, this period may be extended up to 30 days with prior notice to the player.
7

Data Retention Period

Hoki22 only retains your personal data for as long as necessary for the purposes stated in this policy or as required by applicable law. The following are general data retention guidelines:

  • Active Account Data: Retained for as long as your account is active and in use
  • Closed Account Data: Basic records are retained for five to seven years after account closure to comply with legal requirements
  • Financial Transaction Records: Retained for a minimum of seven years in line with standard financial compliance requirements
  • Security Logs: Retained for 90 days for security incident investigation purposes if required
  • Marketing Data: Deleted within 30 days after you withdraw marketing consent

Once the designated retention period expires, your data will be securely deleted or anonymised so it can no longer be personally linked to you.

8

Changes to This Privacy Policy

Hoki22 reserves the right to update this Privacy Policy from time to time in response to changes in legislation, new technology, or changes in how we operate. Any significant updates will be communicated to players via:

  • In-account notifications appearing upon your next login
  • Email to the address registered with your account
  • Update the "Last Updated" date at the top of this document

Continued use of the hoki22 platform after any changes are published constitutes your acceptance of the updated policy. We recommend reviewing this page periodically to stay informed of the latest updates.

30-Day Notice: For changes that materially affect your privacy rights, hoki22 will provide at least 30 days' notice before the changes take effect.
9

Contact Our Privacy Officer

If you have any questions, concerns or wish to exercise your data rights, the hoki22 privacy team is ready to assist. We take every privacy inquiry seriously and are committed to providing accurate and helpful responses.

Privacy Email

[email protected]
Response within 2 business days

Live Chat

24/7 support via
hoki22 platform

FAQ — hoki22 Privacy & Player Data

No. hoki22 does not store credit card information or bank account details directly in our systems. All financial transactions are processed through licensed third-party payment providers that hold international payment security certifications. We only retain transaction references for record-keeping and customer support purposes.

You may submit a data access request via live chat or email to [email protected]. Include your full name and account username to help us accurately identify your account. We will process your request and provide a copy of your data within 14 working days in a readable format.

Yes, you may request data deletion. However, certain data must be retained to fulfil our legal obligations, such as financial records and KYC information. Data not subject to legal retention requirements will be securely deleted within 30 days of the request being received.

No. hoki22 does not share player data with third-party advertising networks for targeted advertising purposes on other websites. Your data is used exclusively within the hoki22 platform to improve your experience here. We do not sell or lease player data to any party for external marketing purposes.

Once your account is closed, your access to the platform will be deactivated immediately. Personal data will be deleted or anonymised within the specified timeframe, except for records required to be retained by law. Financial records are typically kept for five to seven years in line with industry compliance requirements before being securely deleted.
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Play with Confident & At Ease at hoki22

Your privacy is fully protected at hoki22. Register today and enjoy a safe, transparent, and enjoyable online gaming experience alongside over 500,000 Malaysian players who already trust us.

By registering, you agree to the Terms & Conditions and Privacy Policy hoki22.
For users aged 18 and above only. Please play responsibly.

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